COVID-19 Safety Protocols

Real Estate has been declared an “Essential Service”, The Mel Star Team will remain open and ready to help you with any of your buying and selling needs! 

RECA and AREA have placed a moratorium on open houses until further notice. However, showings by appointment only may still be done. When taking listings, or showing properties the COVID-19 health and safety discussion must be held with both sellers and buyers.

Keeping our Home Sellers Safe

  • The Mel Star Team will request health and recent travel information from all parties involved before any showings to evaluate any potential risk.
  • As the seller, you have no obligation to show the property if you feel uncomfortable.
  • Our team will create a marketing video to help virtually highlight your property.
  • We suggest only allowing viewings for serious buyers who make an offer on the property.
  • To ensure our client's safety we make all viewings conditional to wearing masks, and the use of hand sanitizer. 
  • The Mel Star Team will add conditions to home viewings such as, not touching any surface in the home during a showing.
  • A seller will be required to leave all lights on, and doors and cabinets open during the showing.
  • We suggest our clients clean and sanitize their homes before and after all showing or inspection.
  • The Mel Star Team will not enter a new seller representation agreement that includes hosting open houses at this time.
  • We will start conducting open houses again once the risk of COVID-19 is reduced and government lifts restrictions.
  • We will help our clients set up virtual open houses and tours, so they are able to show their homes safely.

Keeping our Home Buyers Safe

  • We will help our buyers find the best properties for you to consider and limit the amount of showing and keep everyone's safety in mind.
  • We suggest our clients place viewing conditions, such as not touch anything unless necessary and to leave any lights on or doors or drawers open.
  • The Mel Star Team will request health and recent travel information from all parties involved before any viewing to evaluate the potential risk.
  • To ensure our client's safety we will travel in separate vehicles to viewings to limit the amount of time spent together.
  • The Mel Star Team will utilize virtual video tours for initial viewings of properties.
  • Our client's safety is our top priority because of this we take precautions during viewings, including using hand sanitizer and avoid touching any unnecessary surfaces while viewing a property. 
  • We will communicate with you virtually using online meeting tools or by phone, to ensure we avoid any unnecessary in-person meetings.
  • At Mel Star, we use electronic signing documents.
  • Our team is ready to help you complete all financial transactions electronically.
  • If an in-person meeting is required our team will practice safe social distancing at all times.

Our Calgary Realtors Are Here for You Every Step of The Way 

At Mel Star, our team of Calgary realtors understand the ins and outs of this industry and the current changes that have occurred. If you are a first-time homebuyer or are looking for the perfect home for your growing family, interested in foreclosures, or are in need of downsizing your home in Calgary, The Mel Star team can help you safely navigate your home needs smoothly and successfully! 

To find out more, contact us at (403) 284-6333 or fill in our contact form.


We are here to help and we'd love to hear from you. Call us at 1-403-861-9944 and we will be in touch shortly!


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